What is 15 days return policy?

 

We will provide you the 15 days to return or refund the product from the date you received the product.

 

It should:-

  • Be in Brand new condition and unused as the same you get.
  • Be in the Original Packaging
  • Have all items and accessories which is delivered with your product.

 

Types of Return:-

 

  1. Physical Damage

Physical Damage means when the damage is visible on the product including dent, crack, and broken.

  1. Wrong product- It means when the delivered product is wrong including the product is different (brand, color, size, model, or another product) which is ordered by you.
  2. Non-receivable of Full Gear- It means when you have not gotten the Full Gear with your ordered product.

 

We do not accept the following items(i.e., Non-Returnable Items):-

 

  • Used products 
  • Opened accessories with your product
  • Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns. Across India, and even in the four core metro areas, a high-quality voltage stabilizer and spike protector are necessary to protect all electronic gear.
  • Products that show willful damage will not be accepted as returns. 

Note* (for Unsatisfactory Product):-  If you are unsatisfied with the ordered product:-

  • In case of Refund

then the charges paid towards shipping/logistics at the time of placing the order, except in case of a product having a defect/damage at the time of delivery.

  • In case of Replacement

        Then call us at +91-7982499076 or fill out and submit the Contact Us form as soon as possible within 5 days.

 

Return Process

  • You have to report to Instruments Gallery within 5 days if you have received the wrong and physically defective product.
  • You have to report to Instruments Gallery within 5 days if you have received the product with missing accessories. Claims made a post this period will not be considered.
  • You have to report to Instruments Gallery within 5 days if you have received a Non-functional product or Non- working product.
  • A refund will be initiated within 2-3 business days only after receiving the product.      

               

15% Charge For physically Damaged or missing items 

 

If you are returning the product and we received it in damaged condition or with missing accessories, then a 15% charge or fees will be deducted from the refunded amount including:-

 

  • Damaged or Dents in product
  • Small scratches on the product
  • Missing Product accessories
  • Missing owner’s Manual or warranty card
  • Damaged to the original box

 

Note*Refunds will not be processed for products with more significant damage.

 

Send your return’s to:-

 

Instruments Gallery

21 G/F Shop No, B, 5, Dilshad Garden,

Delhi, 110095

 

Cancellations

 

If you would like to cancel an order, then you have to call us at +91-7982499076 or fill out and submit the Contact Us form with 3 digit code number.

 

Note*- 

  • If the shipment has not left our facility, then you will receive a full refund within 2-3 business days
  • If the shipment has left our facility, then you will receive a full refund less the onward shipping charges to your destination within 2-3 business days and refundable within 2-3 days.